Job Summary
We are looking for a Customer Support Representative Intern for a 3-month internship to assist with customer inquiries, order confirmations, order updates, and customer coordination. The ideal candidate should have good communication skills, a positive attitude, and a willingness to learn e-commerce customer support processes.
Key Responsibilities
- Assist in responding to customer inquiries through calls, messages, and other communication channels.
- Contact customers for order confirmations, updates, and delivery-related information.
- Assist in managing customer queries, orders, and complaints professionally.
- Maintain accurate records of customer interactions and order information.
- Learn and assist with Shopify order management and basic e-commerce operations.
- Coordinate with relevant teams and courier companies regarding order deliveries and issues.
- Assist in tracking orders through courier portals and updating customers accordingly.
- Ensure a positive customer experience by responding politely and efficiently.
- Escalate complex customer issues to the relevant team members when required.
- Support the customer service team with daily operational tasks.
Qualifications
- Minimum Bachelors, BS, B.com qualification; students or fresh graduates are encouraged to apply.
- Good verbal and written communication skills.
- Basic computer and internet skills.
- Willingness to learn Shopify and e-commerce customer support processes.
- Previous experience in customer service, call center, or e-commerce is a plus but not mandatory.
- A friendly, patient, and customer-focused attitude.
- Ability to work effectively in a fast-paced environment.
Timings:
- Monday – Saturday
- 11:00 AM – 06:00 PM
- Gulberg III, Lahore
