Job Summary
We are looking for a Customer Service Representative (CSR) to manage customer inquiries, provide product/service information, and resolve customer issues professionally and efficiently. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to handle customers with patience and professionalism.
Key Responsibilities:
- Minimum 6 months of Shopify experience
- Reach out to customers for order confirmations and updates.
- Record customer interactions accurately in the CRM or order management system.
- Experience working with e-commerce brands is a plus
- Knowledge of courier companies and their portals
- Ability to manage customer queries, orders, and coordination efficiently
- Ensure high levels of customer satisfaction and positive brand experience.
Qualifications:
- Minimum Matric
- Previous experience in customer support, call center, or e-commerce is a plus.
- Excellent verbal and written communication skills.
- Friendly, patient, and customer-focused attitude.
- Ability to work efficiently in a fast-paced environment.
- Basic computer skills and familiarity with CRM/order management tools.
Skills & Competencies:
- Strong interpersonal and communication skills.
- Problem-solving and multitasking abilities.
- Professional phone etiquette and empathy towards customers.
- Ability to work in a team and adapt to changing processes.
