About the Company
Crewlogix is your team of creative, tech-savvy engineers and strategists, devoted to the
digital evolution of your mobile and web products.
Since 2011, we’ve been crafting great mobile, web, multiscreen, and wearable
applications. From this experience, we also learned perhaps the most crucial ingredient:
passion. Every mobile or web development we touch is infused with the artisanal spirit
of robust, long-term architecture and engineering and a world-class mastery of market
insight. This passion, for both new challenges and the end product, has given us the
honour of long-standing relationships with renowned international corporations and
budding start-ups alike.
Who Are We Looking For?
A team member who is creative, tech-savvy, strategic, and devoted to the digital
evolution of mobile and web products. The perfect blend of technological and innovative
skills. Someone who promises to adapt to our core values.
Our Core Values:
- Transparent Delivery Process
- Create Success
- Leading With Knowledge
Job Summary
This is a full-time on-site role located in Lahore. As an Ecommerce Operations Manager, you will be responsible for overseeing day-to-day operations, optimizing processes, managing inventory, and ensuring the smooth functioning of our e-commerce platform.
Responsibilities
1: Order Management:
- Oversee the entire order fulfillment process from order placement to delivery.
- Ensure timely and accurate processing of orders.
- Coordinate with the warehouse and logistics teams to manage inventory and shipments.
2: Inventory Management:
- Monitor stock levels and forecast demand to prevent stockouts or overstock situations.
- Manage inventory updates, cycle counts, and reconciliation.
- Work with suppliers and vendors to ensure timely restocking.
3: Customer Service:
- Handle escalated customer inquiries and complaints.
- Ensure high levels of customer satisfaction through efficient and effective resolution of issues.
- Collaborate with the customer service team to improve service processes and protocols.
4: Website Management:
- Ensure the e-commerce website is updated with the latest products, prices, and promotions.
- Coordinate with the marketing team to implement promotional campaigns.
- Monitor website performance and troubleshoot any technical issues.
5: Performance Analysis:
- Analyze key performance metrics and generate reports to track the success of operations.
- Identify areas for improvement and implement process enhancements.
- Monitor competitor activities and market trends to stay ahead.
6: Team Leadership:
- Lead and mentor a team of e-commerce professionals.
- Provide training and support to ensure the team meets performance targets.
- Foster a collaborative and high-performance work environment.
Requirements
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Minimum of 3 years of experience in e-commerce operations or a similar role.
- Strong understanding of e-commerce platforms, order management systems, and inventory management.
- Excellent organizational and multitasking skills.
- Strong analytical and problem-solving abilities.
- Effective communication and leadership skills.
- Proficiency in Microsoft Office Suite and other relevant software applications.
Timings & Location
- Monday - Friday
- 10:00 AM to 7:00 PM
- Gulberg 3, Lahore
Other Perks & Benefits
- Three paid leaves in the probation period.
- In-Patient Medical Insurance on confirmation.
- Fuel Allowance 5% included in the Gross Salary.
- Gym Allowance 5% included in the Gross Salary.
- 18 paid annual leaves including casual, informed, and medical leaves.
- 6 Bonus Leaves (On Performance Consideration, awarded by the supervisor).
- Annual Increment.
- Annual Recreational Tour.
- Training and development sessions.
- Monthly Recreational Activities.
- Employee well-being program:
- Unlimited free online consultations for the entire family of employees.
- Booking appointments for 25K+ doctors.
- Discounts on labs.
- Discounted medicine delivery.
- Unlimited Free consultation with a psychologist.
- Unlimited Free consultation with a nutritionist.
- On-ground well-being sessions.
