Position Details: Customer Support Representative

About the Company

Crewlogix is your team of creative, tech-savvy engineers and strategists, devoted to the digital evolution of your mobile and web products.

Since 2011, we’ve been crafting great mobile, web, multiscreen, and wearable applications. From this experience, we also learned perhaps the most crucial ingredient: passion. Every mobile or web development we touch is infused with the artisanal spirit of robust, long-term architecture and engineering and a world-class mastery of market insight. This passion, for both new challenges and the end product, has given us the honour of long-standing relationships with renowned international corporations and budding start-ups alike

We are looking for a proactive and customer-focused Customer Support Representative to join our team. You will be the first point of contact for our customers, assisting them with inquiries, troubleshooting issues, and ensuring a positive experience with our products/services.

Key Responsibilities:

• Handle inbound and outbound customer calls related to orders.
• Reach out to customers for order confirmations and updates.
• Assist customers with inquiries about products, deliveries, and order status.
• Record customer interactions accurately in the CRM or order management system.
• Resolve issues related to order discrepancies, cancellations, or returns.
• Escalate complex issues to the relevant teams when necessary.
• Ensure high levels of customer satisfaction and positive brand experience.

Qualifications:

• Minimum Matric
• Previous experience in customer support, call center, or e-commerce is a plus.
• Excellent verbal and written communication skills.
• Friendly, patient, and customer-focused attitude.
• Ability to work efficiently in a fast-paced environment.
• Basic computer skills and familiarity with CRM/order management tools.

Skills & Competencies:

• Strong interpersonal and communication skills.
• Problem-solving and multitasking abilities.
• Professional phone etiquette and empathy towards customers.
• Ability to work in a team and adapt to changing processes.